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      Lufthansa InTouch

      Azienda coinvolta

      Recensioni su Lufthansa InTouch

      Customer Service Senior Team Manager - Recensione dipendente - Team Manager presso Lufthansa InTouch

      4,0
      5 apr 2016
      Team manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      - International and friendly environment - Learn and build up a strong customer service experience with several training and workshops - Fast paced environment which will teach you how to manage your time and how to be resiliant and stress resistant - Quality oriented - Travel perks

      Svantaggi

      - Low Salary - No German classes offered/sponsored. It could be useful and motivational for employees since it could give more chances to career development moving to Berlin, Frankfurt, Cape Town or Istanbul.

      Esplora altre recensioni su Lufthansa InTouch

      1,0
      1 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Svantaggi

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good starting background point for an airline industry

      Svantaggi

      Low rate of retention for tenured employees

      Vedi recensioni per: Utile|Valutazione|Data|Tutto
      Ricerche correlate: Offerte di lavoro di Lufthansa InTouch | Stipendi di Lufthansa InTouch | Benefit di Lufthansa InTouch | Colloqui di Lufthansa InTouch
      Recensioni su Lufthansa InTouchRecensioni per Team Manager presso Lufthansa InTouchRecensione su Lufthansa InTouch