It gets worse. - Recensione dipendente - Customer Service Representative presso Lufthansa InTouch

2,0
13 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good workplace community. workmates and people are generally nice and friendly.

Svantaggi

management is incompetent, overworked yet underpaid, mandatory overtimes, feels more like a BPO setup than an airline company, you feel like a punching bag for abuse from the customers given how bad this airline is (plenty of flight cancellations, even pilots are going on a strike because they don't pay well, search it up.), salary increase even after being a performer for a whole year is so low it feels disrespectful and doesn't honor the employee's hardwork. work-life balance is almost non-existent.

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3,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good starting background point for an airline industry

Svantaggi

Low rate of retention for tenured employees

1,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Svantaggi

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

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