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      Lufthansa InTouch

      Azienda coinvolta

      Recensioni su Lufthansa InTouch

      Admin, customer service - Recensione dipendente - Dipendente anonimo presso Lufthansa InTouch

      2,0
      17 mag 2017
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flight benefit. Nice colleagues. Gaining airline knowledge. Chance to work overseas if you are flexible. Depends on your department, they could give you flexible working hours.

      Svantaggi

      Their priority is about cost cutting and not customer service and efficiency. Wasting money on short sighted business plans. Top management is out of touch. Low wage considering the stress and responsibility. Not much career development.

      Esplora altre recensioni su Lufthansa InTouch

      1,0
      1 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Svantaggi

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good starting background point for an airline industry

      Svantaggi

      Low rate of retention for tenured employees

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      Ricerche correlate: Offerte di lavoro di Lufthansa InTouch | Stipendi di Lufthansa InTouch | Benefit di Lufthansa InTouch | Colloqui di Lufthansa InTouch
      Recensioni su Lufthansa InTouchRecensione su Lufthansa InTouch