A fish rots from the head down - Recensione dipendente - Service Delivery Specialist presso Lufthansa InTouch

1,0
28 giu 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flight benefits with heaps of airlines very often also in business class

Svantaggi

treated like children, as soon as someone gets a position they are brain washed. The CEO is closing down well established locations and open new ones in low cost countries like Phillipines, cheap wages but also cheap service

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1,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Svantaggi

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good starting background point for an airline industry

Svantaggi

Low rate of retention for tenured employees

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