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      Lufthansa InTouch

      Azienda coinvolta

      Recensioni su Lufthansa InTouch

      Good if you like to travel - Recensione dipendente - Customer Service Representative presso Lufthansa InTouch

      2,0
      30 ago 2015
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Travelling benefits and (if you are working for the german market) different shifts, so you can organise your day and swap to obtain more days off.

      Svantaggi

      I would only recommend it, if you would like to take advantage of the discounts for the flights. Other than that, the salary is too low, if you´re one second late for the shift or from the bathroom you will get deductions from your already miserable salary. You are just a number in the system for the management and your opinions how to improve are almost never heard. It´s difficult to get promoted if you´re not Czech.

      Esplora altre recensioni su Lufthansa InTouch

      1,0
      1 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Svantaggi

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good starting background point for an airline industry

      Svantaggi

      Low rate of retention for tenured employees

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      Ricerche correlate: Offerte di lavoro di Lufthansa InTouch | Stipendi di Lufthansa InTouch | Benefit di Lufthansa InTouch | Colloqui di Lufthansa InTouch
      Recensioni su Lufthansa InTouchRecensioni per Customer Service Representative presso Lufthansa InTouchRecensione su Lufthansa InTouch