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      Lufthansa InTouch

      Azienda coinvolta

      Recensioni su Lufthansa InTouch

      none - Recensione dipendente - Consultant presso Lufthansa InTouch

      3,0
      12 ott 2023
      Consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Goood Salary and benefits. Inhouse

      Svantaggi

      Micro management. stressfull full of irate caller

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      Risposta di Lufthansa InTouch
      2y
      Thank you for your feedback. We are pleased to hear that you are satisfied with the salary and benefits. We are sorry to hear about your experience with micro management and difficult customers. Our usual management approach does not involve micromanagement, and we strive to provide comprehensive training to help our employees effectively handle stressful situations with customers. We take your feedback seriously and place high importance on proper training to ensure a supportive and positive work environment. Thank you for providing your feedback, and we wish you all the best for your future career with us.

      Esplora altre recensioni su Lufthansa InTouch

      1,0
      1 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Svantaggi

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good starting background point for an airline industry

      Svantaggi

      Low rate of retention for tenured employees

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      Ricerche correlate: Offerte di lavoro di Lufthansa InTouch | Stipendi di Lufthansa InTouch | Benefit di Lufthansa InTouch | Colloqui di Lufthansa InTouch
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