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      Lufthansa InTouch

      Azienda coinvolta

      Recensioni su Lufthansa InTouch

      Lufthansa InTouch - Recensione dipendente - Customer Service Representative presso Lufthansa InTouch

      4,0
      1 feb 2024
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Viaggi scontato, caffetteria, lavoro da casa, possibilità di crescita

      Svantaggi

      Training non sufficiente, troppe linee da gestire

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      Risposta di Lufthansa InTouch
      2y
      Thank you for the feedback, we appreciate you took the time to place a review. We are happy you like it with us; we are committed to do our best. The training process is ever evolving and we believe we will get there in no time:-) Still, if you miss anything, please reach out to your TL. Thank you!

      Esplora altre recensioni su Lufthansa InTouch

      1,0
      1 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Svantaggi

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good starting background point for an airline industry

      Svantaggi

      Low rate of retention for tenured employees

      Vedi recensioni per: Utile|Valutazione|Data|Tutto
      Ricerche correlate: Offerte di lavoro di Lufthansa InTouch | Stipendi di Lufthansa InTouch | Benefit di Lufthansa InTouch | Colloqui di Lufthansa InTouch
      Recensioni su Lufthansa InTouchRecensioni per Customer Service Representative presso Lufthansa InTouchRecensione su Lufthansa InTouch