Upskilling=more responsibility but no pay raise - Recensione dipendente - Customer Service Consultant presso Lufthansa InTouch

1,0
17 mar 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

If you like to brag you work for a German Airline but make peanuts this is a job for you.

Svantaggi

They listen to your calls and review them what is called qualities and give you a score and find reasons why they shouldn't give you a 50 cent - 1$ raise. They tell you that you have flight benefits however it's not confirmed seats which means no guarantees and they don't pay you enough to afford to go anywhere plus you want have the time to go anywhere because they make you work... There is no work life balance.

Esplora altre recensioni su Lufthansa InTouch

1,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Svantaggi

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good starting background point for an airline industry

Svantaggi

Low rate of retention for tenured employees

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