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      Lufthansa InTouch

      Azienda coinvolta

      Recensioni su Lufthansa InTouch

      In ordnung - Recensione dipendente - Customer Success Manager presso Lufthansa InTouch

      3,0
      2 feb 2025
      Customer success manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Abwechslungsreich, komplex, interessant und flugtickets,

      Svantaggi

      Schichtenarbeit, pausen, druck, arbeitsvolumen, keine weiterbildung

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      Risposta di Lufthansa InTouch
      1y
      Vielen Dank für dein Feedback. Wir freuen uns, dass dir die Abwechslung und die Flugbenefits gefallen haben. Gleichzeitig nehmen wir deine Kritik an der Schichtarbeit, dem Arbeitsdruck und den fehlenden Weiterbildungsmöglichkeiten ernst. Wir arbeiten stetig daran, diese Aspekte zu verbessern. Danke für deine Offenheit und deinen Einsatz bei der LIT! 😊 Dein HR Team

      Esplora altre recensioni su Lufthansa InTouch

      1,0
      1 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Svantaggi

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 giu 2026
      Customer service consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good starting background point for an airline industry

      Svantaggi

      Low rate of retention for tenured employees

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      Ricerche correlate: Offerte di lavoro di Lufthansa InTouch | Stipendi di Lufthansa InTouch | Benefit di Lufthansa InTouch | Colloqui di Lufthansa InTouch
      Recensioni su Lufthansa InTouchRecensioni per Customer Success Manager presso Lufthansa InTouchRecensione su Lufthansa InTouch