What core values? Leadership by spreadsheet numbers, no customer relations Premier Account Manager - Recensione dipendente - Premier Account Manager presso Lumen

3,0
27 mar 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good systems in place to support sales/service personnel. Decent benefit package.

Svantaggi

Eliminated many talented Qwest management in favor of the Monroe LA based click. Very centralized control. Executive level sales do not want to be bothered by their customers, spending no time in the field. Leadership is focused on how the company looks on the spreadsheet, minimal person-to-person communication from leadership. The qualifications needed to get paid for sales attainment continue to shift, making it difficult for good sales staff to reach max payouts.

Esplora altre recensioni su Lumen

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy to learn, manageable schedule, supportive management

Svantaggi

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Risposta di Lumen
5d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay, great benefits, great people to work with, boss is great, etc.

Svantaggi

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Risposta di Lumen
5d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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