Vantaggi
If you come in with background insurance knowledge you can start off with a little higher pay. 401K, dental, vision plans are ok. Environment is ok if you're alright with the same mundane boring routine day after day.
Svantaggi
Working in the customer service department is hell. You get nothing but complaints from customers and agents all day. Training is a joke. Company drops the ball all the time. ID cards and other documents are sometimes never sent to policyholders, agent websites and software crashes are almost every other day, accounting messes up the billing almost every month which leads to more disgruntled customers, company has no organization, advancement is extremely slow, expect maybe a .20 cent raise if you work your a#$ off for one year with a perfect attendance.