Save Yourself - Recensione dipendente - ECC Representative presso MAPFRE Insurance

*This is all I can think of at the moment, but trust me the list should be much longer than this* -MICRO MANAGING -SLOW SYSTEMS (and they are aware) -Prior to Feb 2023 - calls were routed to our personal numbers and no additional compensation given for extra phone usage and/or no designated work phone provided. -Company has screwed over the customers with raising rates 15%+, raising internal fees, taking away cost saving opportunities & discounts. -Management will get annoyed if you go above and beyond to help customer such as warm transferring to an external number such as the agent of the policy. -Wrap up time allowed for a call should not exceed 5 mins but they expect 2mins or less but during that time you must note the account, possibly send an email, upload a document or multiple, may have to send a fax, and make a follow-up call for complete resolution - but they don't care about what you're actually doing in an attempt to keep the client happy and maintain business they only care about meeting the impossible metrics -Leads and Supervisors were not helpful but condescending when asking for assistance and they refused to take escalations. -The company gave little to no raises or bonuses -My supervisor had said racist comments and it was nearly impossible to find a contact for HR but when I did their excuse to cover for her was dumb -HR is nearly impossible to contact and they are rude and nagging!