MBS Textbook Exchange is the modern equivalent of a 19th Century sweat shop. - Recensione dipendente - Dipendente anonimo presso MBS Textbook Exchange

No respect by management, lower or upper. No accountability for other departments when they make a mistake. Horrible management practices that demoralize rather than motivate employees. No communication between different departments making it an environment that is set up for failure. The only reason the company is profitable is because it has the cheapest labor in the mid-west, and especially targets refugee populations that have recently been located in the US. Despite what is commonly believed in the Columbia, MO community, there is little room for advancement in this company and the pay is not adequate to support oneself in this economy. Management does not listen to any constructive criticism that would make management and the company as a whole a better working environment. Most comments are never relayed on to the appropriate manager. MBS does not have high enough retention in client services to keep good working relationships with clients thus resulting in client dissatisfaction and eventually them leaving MBS for a competitor. MBS does not respect or acknowledge those individuals who have worked to gain educational degrees and does not compensate them for those accomplishments either. The company has a short organizational memory because of such high turnover thus causing greater problems with customer service, warehouse and shipment accuracy and employee satisfaction. Sexism is extremely obvious as extremely qualified women are passed over again and again for promotion and are not respected or taken seriously when they bring comments or suggestions to management.