If you are robot good place to start/If you really value providing genuine customer service and care not so much. - Recensione dipendente - Customer Service Representative presso MDLIVE

3,0
16 mag 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

MDLIVE service for employees at no cost. Great training and entry level pay.

Svantaggi

Micromanage employees, bathroom breaks are monitored counted as time away, and after a long call (1hour+ this really can happen) you are asking for a lot of information from patient and want to be kind not a robot. But you have very little time to document, 7 minutes was QA call time. It was impossible at times and frankly a disservice to the patients.

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5,0
20 giu 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Generally a good group of caring people in both Product and Engineering teams.

Svantaggi

Advancement opportunities are not frequent.

3,0
30 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

EHR is easy to use, ample clients to provide services to, all marketing and billing is handled by MDLive,

Svantaggi

Low pay per hour relative to private practice, little ability to select the type of clients you work with.

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