Everything about this company is terrible, avoid it - Recensione dipendente - Customer Success Manager (CSM) presso MNTN

- Fully remote, flexible environment built on trust - Strong focus on high-quality work and driving the company forward - Fast-paced, meaningful work with visible impact - Talented, low-ego team that makes collaboration easy - Approachable, supportive leadership that genuinely cares about employees - Fun, challenging culture with a constant push to grow and raise the bar

- The company moves quickly, with priorities that can shift rapidly - Teams are lean and operate with high expectations - There’s a strong emphasis on ownership and driving impact - Less focus on heavy processes or multiple layers of management

My team was genuinely so smart and kind, and working alongside them was one of the highlights of my time here. MNTN meets were well organized and fun. Benefits package is competitive (though salary is not). Good work life balance. Very family oriented.

Career growth here has very little to do with the quality of your work and is driven almost entirely by politics: who you’re aligned with, how well you manage up, and whether you’re in the right social circle. Different perspectives are routinely dismissed, even when they come from the person with the most relevant domain expertise. Leaders with big egos have cultivated a culture where agreement is rewarded and constructive feedback is not. Strategy shifts are constant and poorly communicated, creating lots of thrash and leaving teams perpetually reactive instead of focused. No raises unless you’re promoted which they also don’t do often.