Management needs to listen more to employee feedback to resolve major company issues - Recensione dipendente - Cruise Consultant presso MSC Cruises

Lack of upper management listening to employee feedback to help out with major operational deficiencies within the customer service dept. They did not empower you to help the customer, just push them off the phone due to lack of employee training and systems that actually worked. Low pay and long hours including weekends, and holidays. Extreme lack of advancement opportunities.