3y
Thank you for taking the time to share your feedback. We regret to hear that your experience at ML has not met your expectations.
ML has invested heavily over the last 24 months in our Learning & Development function and providing clarity into career progression opportunities are a key focus for the Company. We pride ourselves in the success we have had in promoting from within. In 2022, 61 team members were promoted & transferred internally which amounted to just over 30% of the team eligible for advancement. Similarly, we have already announced 38 promotions in 2023, which equates to 23% of the team eligible for advancement. Of that group, more than 70% were in non-revenue influencing roles.
ML has a documented Advancement & Progression Policy which resides in the company handbooks and is made available internally through various channels. Team members generally are required to have completed 1-year of service in their current role and mastered the responsibilities of that role prior to moving into a new position. We encourage all team members to apply & interview for jobs openings as they are made available, in fact, 69% of new leadership positions opened in 2022 were filled from within.
Our L&D team has also worked very closely with our product, marketing, and sales functions to ensure that the feedback we have received on improving product training are addressed in 2023. We now have a robust plan for product rollouts and regular product refreshers to assist our team in understanding our product offerings. If you have additional suggestions on how we can improve in this area, please share them with the L&D team.
Instances of bullying or harassment should be formally reported to ensure they are addressed appropriately. Unfortunately, until we are made aware of the specific incidents you are referring to, we are unable address them. To facilitate your ability to give honest feedback, a whistleblower platform is available to all employees to report their concerns anonymously. Links to the platform are posted both in our internal reference channel and in the employee handbook. You can also reach out directly to HR at peopleteam@madisonlogic.com to report your concerns.
We are always working to improve in response to the feedback we receive here and elsewhere, thank you again for taking the time to share your feedback.