Vantaggi
60 years of expertise in the industry, used to be a major innovator in large scale staffing services. Had excellent resources. Used to have first rate training programs. Used to hire the best people in the industry. Has been run by three very smart CEOs. Has one of the very few universally recognized brand names in the staffing industry. Has a very impressive foot hold in many countries outside of North America.
Svantaggi
The CEO was too busy on long range global projects to mind the store with the USA branch operations. Franchise operations, which operate on several continents had management teams that were much more accountable, produced revenue consistently. But the corporate-owned branch operations in the USA were, for many years, crippled by teams of inept senior managers who weren't fired fast enough, causing the massive loss of their best talent. A corporate culture that demanded deference to anyone with a Director or higher title guaranteed that the complacent stayed in charge. Although in recent years, the corporation made changes, throwing out some of the worst managers, the damage was done, with market share within the USA markedly reduced.