Fake Customer Focus - Recensione dipendente - Dipendente anonimo presso Manulife

1. Pretends to be customer focused - we rely on agents selling products at +40% commission to unsuspecting customers. Agent sales is an obsession, not the customers. Pity 80% of the agents leave after 1-2 yrs and most customers are termed ‘orphans’. Yes, we actually use that term. 2. Passive Aggressive culture - anyone who wants to shake the company up is immediately seen negatively by the numerous incumbent veterans, who have heads in the sand about what good looks like. 3. Company doesn’t know how to change and it’s leading to several good people moving on to new companies. 4. Countries have all sorts of issues and risks that are hidden. Company then spends every day fighting over global, regional and local rights. Too exhausting!