Vantaggi
The members of the CSM team are a fantastic group of people. The customers that you get to work with are also fantastic researchers that are highly skilled in their roles and are a pleasure to work with.
Svantaggi
Leadership does not understand the capacity a single person is able to have as an enterprise CSM. Having a book of business of 55 customers while simultaneously onboarding 10 customers at a time is absolutely unreasonable and way outside the scope of normal industry standards. In addition to this, you will be given no support or coaching on how you could do better in your role. If you are lucky, you will get 30 minutes with your manager a week and there will be no constructive feedback. Additionally, you’ll be put into high-pressure meetings with executive leadership where they will pick a park every account but do not have a full understanding of what your day-to-day is even like. Additionally, all this starts your second week there, there’s no ramp, and you’ll frequently work 12 hours a day with no recognition for the effort you’re putting in… all for below average pay. You’re given no support to be successful in your role, I’m not sure they even know what success looks like. I’ve worked in startups before, and these problems stretch beyond just being a scrappy startup. These problems are systemic surrounding misaligned expectations from leadership that are absolutely impossible to achieve.