Vantaggi
The team is comprised of terrific people who try. I can't think of any other positives. Seriously. It was miserable for the last 2 years.
Svantaggi
In my time with MassMutual we went from a company focused on client and customer education. The focus was to help people understand and make smart decisions about their retirement. Sadly the focus changed exclusively to assets in management and collecting as many fees as possible from participants. The pressure to push people into contributing more than they could afford was overwhelming. We were discouraged from explaining the pros and cons of various transactions in the interest of time and getting rollover funds, regardless of circumstances. It was all about the upsell, not the client's needs.