1 - Recensione dipendente - Customer Service Representative presso Matchaful

Leadership that cares and is present, CEO leads with empathy, great menu and matcha, ingredients are clean and transparent. As long as you work hard and show up to the job, you'll be recognized and there will be room for growth opportunities,

It's a young company, so it can be a bit messy with new launches. There can be gossip amongst matcharistas about leadership when they get upset about changes or being held accountable. A lot of people complain, don't want to work so they find excuses and often blame others for their lack of work ethic.

Chill coworkers, good drinks, cute environment

Management hires friends to manage and ignores huge behavioral issues within uppers. Upper management in corporate office most the time having little to no idea how stores are operating except for random checks where everything seems fine because we know they are coming. Our store was left without any management for months. We even got our tips robbed and had to stay and work the rest of the shift after half of us in tears and panic, police, etc. Instead, the owner added 20 dollars to our tips for the day (5 dollars for each of us) and we kept working. Priorities are the store over the people. Underpaid for the amount of responsibility you have when no management is around to do something, handle complaints, etc.