Vantaggi
Great environment and convenient locations for work. Most managers of the service team and other CSR's were always happy to help out.
Svantaggi
The workload is overwhelming, with little reward. Managers set very high expectations without considering the mental health of their CSR, leading many workers to leave the company. As Matrix expanded their offerings, the amount of work required for the service team to do has increased, all whilst CSR's were expected to complete unnecessary and time-consuming tasks on top of this. When this is brought up with management, it is ignored and CSR's are told to just complete the work. Head office managers have also been rude and disrespectful to CSR's at times. It has also gotten to a point where there is an overwhelming amount of information which makes training new staff difficult. The amount of information also changes weekly, and new changes not always communicated to the entire team.