Customer support - Recensione dipendente - Customer Support Representative presso Maximizer Software

Teammates are super nice and there are a few managers who care but they all work a ton and I think are very overworked.

The leadership team with a few exceptions is really bad. They seem more interested in doing what the owner wants then doing what is right for the customers. The customer teams are overwhelmed and underpaid, Don't get me started on the engineering team. They are either too busy or poorly managed so customers catch problems before they do. The tech is old and breaking constantly and the hardest working people in product are the more junior people and support is constantly in the crosshairs. I feel sorry for the sales, account management and marketing teams too. It must be hard to do their jobs with this product. They had turnover in marketing (pretty much everyone) and they apparently have to work with the owners wifes agency which isn't good.

Great team to work with, C-suite is really nice and everyone cares about your mental health. Always an open door policy and a lot of opportunity for learning + collaboration with other team if initiative is taken. CEO is also amazing, easy to talk to.

Overall health of the company is down - a lot of employee turnover and struggling financially. CS members are favored extensively even when their performance is terrible, not sure why. Losing a lot of new customers due to low adoption - something they have been working for a long time, yet there is no improvement. Everyone is working the job of two people due to layoffs and budget cut downs - doing manual work as there are no good automations in place and they always break down.