Customer service - Recensione dipendente - Customer Service presso Maximus

2,0
22 mag 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Easy phone job. All you had to do was answer the phone and read a script.

Svantaggi

Every second of your day was watched and reviewed by upper management. If you took too long on a call or too much time in the bathroom you get fired.

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5,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good company and good management

Svantaggi

No cons at this time

1,0
18 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Had a few really exceptional coworkers

Svantaggi

One reason I was hired was to bring in new ideas and work approaches; however, when I tried implementing anything new, some of the “old school higher-ups” would balk and were never open to anything new or better. My management just looked the other way and didn’t support me. As for training, I wasn’t offered much in the way of onboarding other than being told to read a lengthy “standard operating procedures” document. No real opportunities were offered to shadow anyone so I could learn in real-time. A typical work week was 60+ hours and often stretched to 70+. It was exhausting and demoralizing. The job was not sustainable and I’ve never been more relieved to be done with a place. I cannot recommend Maximus as a place to grow your skills or to give your time. Turnover seems to be relatively high at Maximus and there are far better places to work.

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