Think twice before joining, and then don't join - Recensione dipendente - Senior Analyst, Professional Services presso Medallia

1,0
25 giu 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Most people seem friendly, and willing to help.

Svantaggi

I ignored some of the red flags raised on Glassdoor before I joined Medallia. I figured most companies have some negative reviews, what's the worst that could happen? Joining Medallia has been the worst experience of my professional career. The company has been bleeding talent. The turnover is close to (or over) 20%. Many of the senior people that interviewed me, or onboarded me are no longer here. The trend is that anyone with 4+ years of experience (aka stock options have fully vested) are jumping off this rotten ship. I fully anticipate a massive exodus after the IPO + 180 lock up period. The remaining "experienced" people are middle management in charge of your journey. These middle managers have no experience outside of Medallia, and no idea how to onboard you efficiently, or how to set up you for success. Their idea of coaching is to refer you to the maze of documents on the intranet for you to figure things out. Because of the high turnover, the remaining people are expected to pull the dead weight. Say goodbye to your evenings and weekends. If you are in a relationship, or have a family, think 10 times before joining this mess that has no defined bonus plan for all the unpaid overtime you are going to be expected to put in. If you have the choice, take less money to join another company. The technical skills you learn here are extremely non-transferrable. You will spend most of your time configuring the in-house built archaic platform. Right now, the management is only focused on the IPO process. Read through the executive compensation details from the public S-1 filing (SEC website) and you'll know why they only care about going public. Execs are in for a massive pay day, and the bottom feeders will continue to pay the price with their unpaid personal time. I have daily regrets about choosing Medallia over the other offers. Choose wisely.

avatar
Risposta di Medallia
6y
I appreciate you taking the time to share feedback however I am dismayed to learn that it has been such a negative experience since joining. I too recently joined Medallia and, since coming aboard in February to lead our Professional Services organization, first and foremost my mission has been to seek direct feedback from employees and customers. I’ve had the opportunity to meet with and solicit feedback from a majority of our teams globally, most of them being on the front-line. As shared in our most recent All Hands, I believe that we’re actioning that feedback swiftly and with sincerity, including the introduction of new performance-based incentive programs, additional focus on career development, and improved accountability at various levels. Your experience and your perspective are vital and I would value an opportunity to hear from you directly. May I invite you to reach out or speak with me in person when I’m in NYC next? Best, Jimmy Duan, EVP & Chief Customer Officer

Esplora altre recensioni su Medallia

5,0
3 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Svantaggi

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

3,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- good office environment - lunch everyday

Svantaggi

unstable, you get surprises sometimes

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