Core Values are not upheld - Recensione dipendente - Customer Success Manager (CSM) presso Mediafly

1,0
22 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They pay on time and as per your agreement.

Svantaggi

A real lack of communication both internally with the team and externally with the clients, customers and partners. Inadequate research into their acquisitions meant that they ended up with large debts that caused them to lay-off 20% of their workforce with less than an hour's notice and without having any structure or plan for post-firing support for their team or their clients and partners. There was no ownership taken when tough decisions had to be made and team members and clients were left to churn because they weren't valued. Even 6 weeks after the mass-firing, the clients and partners still hadn't been advised of the staff changes. They said they were firing the team members so they could utilize AI systems to provide support, but those systems weren't in place which left the employees and the clients/partners without support. They spent more time and energy on "fun" activities like having team bonding Zoom meetings and redoing our PowerPoint slide decks than fixing the broken product so our clients could realize more value, or communicating with the team and clients/partners so they were aware of what was going on. This made some of these "fun" activities seem like token gestures to tick a box to demonstrate they were a progressive company.

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5,0
17 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Carson was as open a leader as I have seen - that being said the context of what was said was not always the best to hear.

Svantaggi

Things seemed confusing as the multiple acquisitions took place.

3,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They offer a generous 401(k) match, strong health, dental, and vision insurance benefits, flexible work arrangements, and good learning opportunities. However, it may not be the best place for long-term growth.

Svantaggi

They underpay employees and barely provide salary adjustments. They also don’t seem to recognize or reward hardworking people.

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