Borderline Cult - Recensione dipendente - Customer Service Representative II presso Members 1st

2,0
13 dic 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits were alright, a lot of my non-management coworkers were nice

Svantaggi

The pay is wildly inconsistent between employees, with someone who worked there about the same amount of time as me in a similar position making $14/hr while I made $21/hr, with no clear reason for the difference. On top of that, the culture is often very toxic and almost cult-like, with management doing gimmicky nonsense to try and be funny and relatable or whatever, but behind closed doors you’re treated like an inconvenience at best. Back when their slogan was “We put our members first!” There was a running joke of “and our employees last!” If you’re struggling, you’ll receive almost no support unless your supervisor likes you personally, and if you aren’t willing to drink the M1st koolaid and you actually express any concerns or suggestions for change, you’ll never move within the company. If they don’t like you, they’ll push you until you break, then reprimand you for not being dedicated enough. They care more about their numbers than your health (mental or physical), and their “rewards” for being a good employee are tone-deaf at best. No one wanted a Hershey’s kiss and a gift card on “employee appreciation day”, they want sick leave and decent maternity benefits. They think that a “good culture” means “gaslighting employees into thinking they can’t do better.” I was literally called a traitor when I left, but leaving was the best decision I’ve ever made for my own health.

Esplora altre recensioni su Members 1st

5,0
12 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

Svantaggi

Having to deny members from loans Pushing products and services to members randomly some “cold calling”

avatar
Risposta di Members 1st
5mo
Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team
3,0
13 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

Svantaggi

Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

Vedi recensioni per: Utile|Valutazione|Data|Tutto