Working at Meraki during the Covid-19 pandemic - Recensione dipendente - Dipendente anonimo presso Meraki

5,0
3 apr 2020
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Meraki has shown up in the best way during this emergency time. The company hasn't done a lot of bragging about the ways that they have supported people, so I'm going to do the bragging for them. First with their employees. We received the message to mandatory work from home a full week before SF county announced shelter. Leadership has been very supportive and we've been told many times to prioritize family and well-being. Overall, managers seem to be flexible with the staff, knowing that people have kids and other responsibilities. My manager specifically has been overly flexible knowing that I have a young kid at home and can't work my normal 8 hours. With our vendors and suppliers and the community, Meraki is making sure they are still being paid even though offices are closed. The goal is to make sure all the companies that support us are still around when we recover. We are donating meals to nonprofits and hospitals. Networking equipment was also sent to hospitals. With our customers, special arrangements are being made on licenses and renewals too. Lastly, our leaders have been pretty transparent. We had an AMA a few days ago and it seemed like no topic was off limits.

Svantaggi

This is more of a con on Covid-19 but things are changing so fast that it's hard to keep up. There are probably 4 emails a week from Cisco, Meraki, HR, or others about a change to some process because of what's happening. I know people are working hard on comms.

Esplora altre recensioni su Meraki

5,0
20 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Structured nice team professional team

Svantaggi

None it was all good

4,0
11 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Svantaggi

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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