Valued Clients Over Employees - Recensione dipendente - Customer Service Representative presso Mercer

2,0
19 apr 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Extensive, paid training and plenty of opportunities. That is, if you can keep up with the ever escalating and changing demands of the clients and/or quality-assurance dept while also enduring the grueling and mandatory open enrollment overtime hours.

Svantaggi

Mercer's company culture and practices prioritized clients over employees. They lost many great people who cared about the happiness and well-being of Mercer employees above the clients.

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5,0
11 gen 2026
Stagista anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The leadership, communication, early career growth, and environment is very positive.

Svantaggi

None, it was a great company to be at.

2,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote flexibility, which is nice.

Svantaggi

You will not get a raise and if you do, it'll be 1%. Managers will not help you with escalating issues, you're on your own. It'll be blamed on you. You'll work so much overtime you won't have a social life.

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