My experience hasn’t been great - Recensione dipendente - Call Centre Representative presso Mercer

The job is just so hard and not worth it for the low wage. There is no direction from managers, we were told one week not to stress and just handle the next call but the next week got told that we have to be quicker and handle loads calls and now we are getting our stats posted around the whole team showing who is good and who is bad but are told it’s a good thing. We were told in our training that it wasn’t that sort of call centre but it is. This was all told to us in a one hour trading session which was the opposite of how we had been trained but was more about why it was hapoening. We kept getting told we’d get specifics but only got 30 mins to talk about them.There are a lot off people off with stress right now and I’m not surprised, I feel like doing it to.