Beware of Job Stagnation - Recensione dipendente - Participant Services Representative presso Mercer

2,0
20 apr 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay and benefits considering it's a CSR position, also opportunity to obtain Series 7. It's a decent job if you're right out of college and can't get nothing else, but definitely short term, 12-18 months.

Svantaggi

Demanding and stressful, it's easy going for the first 2-3 months but once the managers consider you're ready to take more advanced calls it's non-stop for 8 hrs a day. Every stat is tracked, it's all about meeting or exceeding Service Level Agreements (SLA). Also some callers can be very difficult, lastly job gets repetitive really fast and it's hard to move elsewhere within the company since the call center managers want to keep the good reps in their dept. in order to meet SLA.

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5,0
31 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

People are friendly and helpful

Svantaggi

Not a lot of career growth opportunities

1,0
4 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

paid well, honored sick leave and FMLA, reasonable benefits,

Svantaggi

They don't actually pay bonuses, or at least not to new hires who fall through the cracks of team and project assignments - and they'll claim it's that person's fault with no way to change what's happening around them. Management supports discriminatory and bullying behavior regarding who gets billable work, who attends meetings and on-sites, etc. Mostly, men go and only younger or non-technical women. They had men present women's work as their own. If you protest too much, you're on the radar for life and anything you say can be misconstrued. You'll be told to not criticize or disparage coworkers, even though they all criticize you constantly.

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