Decent company however no room for career advancement as call center representative - Recensione dipendente - Call Center Representative presso Mercer

Great environment and leadership. Learned a lot.

A bit understaffed but improving.

paid well, honored sick leave and FMLA, reasonable benefits,

They don't actually pay bonuses, or at least not to new hires who fall through the cracks of team and project assignments - and they'll claim it's that person's fault with no way to change what's happening around them. Management supports discriminatory and bullying behavior regarding who gets billable work, who attends meetings and on-sites, etc. Mostly, men go and only younger or non-technical women. They had men present women's work as their own. If you protest too much, you're on the radar for life and anything you say can be misconstrued. You'll be told to not criticize or disparage coworkers, even though they all criticize you constantly.