Customer service - Recensione dipendente - Dipendente anonimo presso Merck

Internal restructuring disrupting processes causing confusion to customers and internal staff. Manual processes do not help in operations. Breaking up s department into various teams only result in more managers too focused on playing politics with one another than to come together to help staff by looking into improving current manual processes. Some managers are too comfortable with manual ways to be receptive to changes. Politics harming the company long term as everyone focus on stabbing each other even within the team than to improve process.