Technical Support Representative - Recensione dipendente - Dipendente anonimo presso MeridianLink

2,0
20 feb 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really great company culture, fun people, and great benefits.

Svantaggi

I was a former employee on the Support team. During my time there was turnover micromanagement. It is easy to get burnt out with volume of work. Pay was below industry standard, and the support manager was over controlling. You expected to adhere to unrealistic work standards that favors cherrypicking easy items for stats.

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Risposta di MeridianLink
9y
Thanks for sharing your perspective on your time at ML. While the overwhelming majority of ML employees are happy here (92% retention rate in 2016) and expectations such as pay, work standard, and career opportunities are discussed prior to hiring, we do have rare occasions when the position and employee turn out not to be a good fit. Our support manager joined the team in May, 2015, and since that time a total of 3 technical support reps have been asked to leave (less than 2 per year). Micromanagement is not typical at MeridianLink, but managers will be more involved when an employee is not performing up to standards. Management’s intention is to help the employee improve performance, meet standards and be successful. We’re sorry that it didn’t work out for you at MeridianLink, and wish you much success in your career.

Esplora altre recensioni su MeridianLink

5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

High-paced organization on path to growth. Remote work is awesome but also plenty of opportunities to see co-workers in person. New leadership with eye to service and innovation. Company has been around for over 20 years but still operates like a start up so plenty of chances to have influence.

Svantaggi

Competing priorities, sometimes budget is hard to come by. Slow planning process.

2,0
17 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Remote-first, WFH stipend, decent PTO, Great Place to Work Certified. -Not too woke for a CA company. -Recently went private which hopefully will be a good thing. -Good work-life balance, I never work more than 40/week. -If you like AI-assisted development, Github Copilot (for everyone) and Claude Code (for seniors) are provided. -They haven't had layoffs since 2024.

Svantaggi

-Revolving door of upper leadership. Brand new CTO; who knows what he'll do? -Many dev teams are majority cheap offshore contractors. Minimal feeling of being on a team; I don't know most of my coworkers. No teambuilding activities. -Reliance on poor metrics like code coverage and velocity. Managing by metrics and dashboards. -Minimal salary raises. -CEO sends out motivational "rah rah" emails every Friday. -Disconnect between what developers are experiencing and what upper management thinks is going on. -Company is going "all in" on AI, and have unrealistic expectations of what AI can accomplish. Like they think they can get A-level work out of C-level developers through AI usage. AI fatigue is real. -Not all managers are emotionally intelligent or even technically adept.

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