Customer Service Representative - Recensione dipendente - Dipendente anonimo presso MetroPlusHealth

4,0
7 feb 2016
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

One of the best reasons to work at MetroPlus is their company culture of accuracy. During my time at MetroPlus, as a Customer Service Representative, management and team leaders always made sure the information my colleagues and I gave over the phone were accurate. As a result of this skill, this paved the way to my future employers where everything I did was accurate resulting in a high level work performance.

Svantaggi

The Cons of working at MetroPlus is the high volume of calls you can get back to back on a busy day.

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Risposta di MetroPlusHealth
8y
Thank you for your review. Feedback from employees like you helps us to grow and improve the company for everyone. Overall, we are pleased to hear that you’ve had a good experience with us and our company culture! If there’s anything else you’d like to share with us, please don’t hesitate to send your feedback to employee.engagement@metroplus.org. Thanks!

Esplora altre recensioni su MetroPlusHealth

5,0
3 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

Svantaggi

Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

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Risposta di MetroPlusHealth
1mo
Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
4,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good mentorship opportunities for Medicare and Medicaid services

Svantaggi

Ambiguity in direction and priorities

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