It has its ups and downs - Recensione dipendente - Tech Support Representative presso Metronet

3,0
1 ott 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working remotely from home is not a problem. They like to shower you with OT. They do not care if you milk them on the OT. Feels rewarding when you can fix technical issues based off you experience.

Svantaggi

Constant Outages beyond your control. Mandatory on-call. 50% of the time you spend apologizing for it as if you are a complaint department. Easy to get burnt out from so many angry customers.

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5,0
15 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people to work with, great products to sell. I get all the support I need in my department. I hope I can retire here some day.

Svantaggi

Some departments appear to have leadership challenges, thankfully not mine.

3,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great family environment, and good about adding credits to cx acct

Svantaggi

Lack of information about merger fiber

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