Contact Centre-Nottingham - Recensione dipendente - Customer Service Advisor presso Metropolitan Thames Valley

The contact centre doesn't know what it wants from the staff and how to keep them. I was there 5 weeks and was told I was no suitable for the customer service role, another person was there 3 and had them same. I don't think that someone who is very new to a business can be told after two weeks a training and only a week or two on the phones that they are not suitable. Be mindful that if you go into this role you will be dealing with lots of ethnicities and hitting the call time targets is not always the easiest. Just something to be mindful of. The business doesn't take this into considerations.