6mo
Hi, thank you so much for taking the time to share your experience. I’m truly sorry to hear that your time with the company was difficult. No one should feel that way at work, and I sincerely appreciate you bringing your perspective forward.
For context, the move you mentioned took place 3.5 years ago. The company was acquired two years ago, and since then we’ve been working step by step to rebuild processes, strengthen communication, and create a healthier, more supportive environment for everyone.
It’s true that the move created operational challenges at the time, including a backlog. Although I wasn’t here for that transition, I know it must have been incredibly stressful for the team involved. From what we’ve been able to review, the backlog was closer to 5,000–20,000 orders, but regardless of the number, the impact on employees is what matters most.
Your feedback is a valuable reminder of why continuous improvement is so important. Step by step, we hope we are moving in the right direction, and reviews like yours help us stay conscious of the work still ahead. Thank you for taking the time to share this.
I truly wish you the very best in your current and future roles.
Maud
CEO & Owner
