CS is lost - Recensione dipendente - Senior Customer Success Manager presso MongoDB

2,0
14 set 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Brand name company - Strong onboarding - Product market fit

Svantaggi

CS responsibilities continue to move in a worse direction and directly compete with Sales and SAs while we’re supposed to be partnering. It turned into a role where you have monitor sales ethics and even get in the way of their bonus comp while continuing to try and be a part of the account team. Its almost all of the bad of sales without any of the good. CSM Management is clueless and doesn’t know to how to deal with the challenges at the IC level. The incentive structure breeds a culture of lies and politics. Stay so far away from this job.

Esplora altre recensioni su MongoDB

5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The early talent team does a fantastic job supporting interns and making the transition from college to full-time comfortable. Team's truly do care for you

Svantaggi

Felt like there was a lot changes happening at the executive level

1,0
6 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Employee stock purchase program is great.

Svantaggi

This was one of the most toxic sales cultures I’ve experienced. Management creates an environment where you never know where you stand, regardless of your performance. Expectations constantly shift, feedback is inconsistent, and trust is virtually nonexistent. QBRs are particularly unprofessional. Rather than serving as coaching sessions, they often feel like coordinated attempts to find fault. Managers openly collaborate beforehand and during QBRs (yes, we see you slacking each other) to identify issues and pressure reps, creating a culture of fear instead of development. Account ownership is also a major concern. Accounts and opportunities can be taken away without warning, even when a rep is performing well and has invested significant time building relationships. This makes it difficult to feel motivated or confident in your long-term success. The organization measures and critiques nearly every activity, resulting in extreme micromanagement. Reps are treated as if they cannot be trusted to do their jobs, and leadership seems far more focused on monitoring and criticism than enabling success. In my experience, the company tends to hire less experienced salespeople who may be more willing to accept this environment. Strong, seasoned reps who value autonomy, transparency, and professional respect are unlikely to thrive here. If you’re looking for a culture built on trust, coaching, and empowerment, this is probably not the place.

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