Vantaggi
Most of the time, believing you are helping people and learning how to leverage sales is a great skill to cultivate. However, expect this position to be one based on numbers and craftiness and less on actual IT skill or technical aptitude. One of the reasons I left was because of the integrity of other employees. I couldn't keep a straight face when I wasn't succeeding at sales while being honest while others were using less than ethical practices to extract money, although many were college students struggling to make ends meet so I completely understand their predicament. But, that's no excuse to deliberately or even ignorantly misrepresent software/hardware underpinnings on a computer to a potential paying client. That was a negative of the company culture, where there was no enforced ethical guideline to follow. Anything went" when I was there considering misrepresentations and omissions of technological facts was commonplace among employees with operational level agreements (OLAs) presented in meetings. Hopefully they have changed this by now.
Svantaggi
"Certification" was being used as a weapon to spearhead credibility, but it is a loose word that can or cannot actually mean anything in the real world. Fear was a tactic used to "get people to take positive action". People do this sort of thing all the time, especially at auto shops where they see the most minor issue, and suggest a whole vehicle overhaul. While legally permitted, it is not exactly ethical. A business is indeed responsible to shareholders, and struggling college students indeed need opportunity in Utah County. Is this assessment unfair? As someone A+, Project+, and now ITIL Certified, I can say it is an extremely fair assessment of the situation. These certifications actually matter. Every client I come into contact with in my new area of employment is my brother, and not a potential sale. I would hope Myfastpc now treats its clients the same, and they can certainly clarify that they do. However, it takes one to work there when I did to make this evaluation.