Lot's of great people with long tenure working on a cause they believe in and trying their best to deliver for their customers.
Svantaggi
The financial and managerial struggles they had over the last several years appear to have led some corporate employees and managers to be checked out. Several key leaders left during my time there and the new management didn't seem to be engaging the Technology team to improvements and benefits they could over. Technology was overlooked and treated as an after thought.
Additionally, many of the technical systems felt disjointed and likely from a long history of under investment in the technologies and people responsible for IT.