Vantaggi
The only good things I can think of are the pay, ever so often deserts in the cafeteria, some managers that are proactive and will help you out with a guest issue you may have and the ever so often small events that happen once in a while that "show employee appreciation"
Svantaggi
Where do I start? the incompetence of the conference, Sale & Marketing, Accounting and HR departments? How there are only 2-3 PBX operators to handle 600 rooms? How the rooms themselves always have some sort of plumbing, wifi, cleanliness issues and how you really have to call a department 4-6 times to see if the problem was fixed? My experience was mostly negative at this place for a number of factors but mostly because the amount of apathy and disdain for guests is so great, it gets to the point where we come up with temporary solutions with little to know resolve is what's the main root of it. I will be the first to say that running a hotel is not easy but having certain departments like Sales & Marketing and Accounting for example,not answer for particular requests or call backs I have 0 control over, such as making wedding reservations or setting up a group convention is a clear indication of customer service negligence that really should not be going on in a place of High Prestige such as the Nobu Hotel Eden Roc Resort. The thing that still baffles me to this day is the idea that someone thought having 2 people cater to 600 rooms worth of people was efficient. Let me explain to you why it isn't. There were many days where the hotel was sold out and where the requests for guests were coming in like hotcakes. With 2 people trying to take care of +1000 people, the requests pile up to a point where the guest themselves are waiting 5-10 minutes to get their request to go through. The same can be said for our In Room Dinning department. Though sometimes, even my coworkers take advantage of certain situations where the phone will not stop ringing and the lobby is full of people and go out for 20-45 minutes as there is no manager in our office to notice. Don't bother writing a complaint to HR about employee incompetence because, and I'm honest, they don't care and will not investigate or do anything about it. In my depratment alone, there are 3 coworkers that while do their job, have left me alone on the phones for 30-45 minutes at least 4-5 times a shift. While 2 other coworkers and I filed separate complaints about their incompetence in the work place, we have yet to seen any action done or change in their work attitudes. The only time I had ever seen the HR department actually do something was during the "employee appreciation" events. All in all, my experience was very negative in my year of working at the Nobu Hotel/Eden Roc resort due to the simple fact that everything was made extremely complicated to handle because certain departments do not answer the respected calls directed to their department, there's always one department that is understaffed whether it be In Room dining or Housekeeping which in turn becomes a problem with following through with guest requests and the temporary solutions often times have more issues following them which becomes an ouroboros of guest issues.