Vantaggi
Had windows and a toilet.
Svantaggi
Pay peanuts, you get monkeys. In this case, the owner is so cheap that they feel the need to dock their staffs pay for going to the toilet or taking an extra 5 minutes on a lunch break.
Pays international students below minimum award wages and puts on big sob stories to say his business hardly makes him any money. Only doing so they can rob their staff blind.
Incentives and comms always change every week with setting unrealistic targets and puts boiler room and micromanaging pressure tactics, threatening fire you if you don't hit them. And even when you do, there's some excuse to always get out of paying you.
Most of the staff know that their being ripped blind, but don't have the courage to push back, and honestly can't blame them.
The call centre is a bunch of aged Mac PC's and refurbished dated iPhones, one with a cracked screen. No headsets, CRM or VoIP software just a skeleton setup.
High churn and burn of staff. A lot quit after just a day or 2 because you'd have to be a zombie to not see what's going on.
Overall, avoid at all costs. Even if I was starving I wouldn't take a job