Vantaggi
The office staff are really knowledgeable and make getting answers fairly easy. They will sometimes point you in the direction of a client. Everyone is very friendly.
Svantaggi
They, meaning their boss, the department of human services of oregon. Have made lots of changes in the last 10 years. Now it's a clients job to find a caregiver... I'm not sure how the expect a person in their 80's and 90's to navigate a computer system that barely works. Lots of clients have been getting loss of hours letters. To get benefits like health insurance, vision, dental etc. You have to go through union seiu local 503. Not necessarily a con.... I love the union mostly.