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National General Insurance

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Not what it used to be...in a bad way - Recensione dipendente - Field Claim Representative presso National General Insurance

2,0
13 feb 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There were a lot of dedicated, hard working people in the claims department. However, most have been permanently laid off (for a tax break).

Svantaggi

Company has no real direction. While change is inevitable and expected in business, the company changes it's expectations from it's front line employees literally every couple months. Then when it's review time, it can be nearly impossible to make "the grade" where they want. No raises when GM took the government bail out, then after they sold us to an outside firm, still no raises until about 6 months which came as a "bonus" of 1% if you qualified. And when that came across, we also received a threat from the president regarding "getting on the bus...or else".

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5,0
12 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work life balance and management is quite supportive.

Svantaggi

Migration to new system had some issues. Like not being able to access what I needed for work took close to 2 months. Still got paid though

1,0
19 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home but it’s a con as the only way to stay alive is to work 11 plus hours.

Svantaggi

Poor communication Poor training 10 plus claims per day with a system that is always down. Managers has favorites You do EVERYTHING! It has turnt into a calll center environment as all you do is answer calls that the medical provider line should be answering but no they refuse to train them and hire folks that can read so the PIP reps do it ALL Other departments do not respect PIP reps.

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