Unreasonable expectations - Recensione dipendente - Claim Specialist presso National General Insurance

Requires a set amount of unreasonable weekly closings that doesn't take into effect if you receive large call volumes or time consuming large losses. You're still required to obtain the required weekly production, exceed audit reviews and manage phones an activities, as if you're working at a production facility, not a claims office. This has resulted in people sneaking and working off the clock, which has led to write ups and terminations. Either you're written up for not meeting production requirements, not meeting audit standards, or working off the clock..There are no winners..Audit team is too strict and pretty much reworks the claim, instead of allowing the adjuster to conclude the claim based on their professional opinion. Horrible training. You learn your mistakes from the audit team. Closing requirements too stringent. They don't wanna offer overtime. They would rather you sneak and work off the clock to meet your goals, then write you up or fire you once you're discovered trying to meet their unreasonable goals...