Great place to develop oneself with little supervision - Recensione dipendente - Contact Center Supervisor presso National Grid

3,0
6 giu 2011
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some of the best reasons to work at Nation Grid are: Upper management does not micro-manage you. They will expect that you learn the job, learn what is expected of you and then perform. (If you are a go-getter and do not need any hand holding then this job is perfect for you) They are flexible with how you run your team. They allow you to develop your own "teaching tools", worksheets and monthly newsletters for your teams.

Svantaggi

Although National Grid was a great place to work, it did have it's down sides: Team moral over the whole floor was low. Constant conflict with management and unions.

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5,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Salary is very good. Training is fantastic

Svantaggi

Work locations are limited to mostly MA and NY

5,0
16 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I cannot say enough about how great a company National Grid is. I’ve been here for over four years, and there is truly a culture where employees are encouraged to share their voices. The company regularly conducts surveys to understand how employees are feeling, what they need, and what matters to them... and then transparently shares the results with everyone. I have never experienced this level of openness with any other employer, and I know that none of my friends or family have had similar opportunities. It says a lot that so many employees want their family members to work here as well. Working at National Grid is more than just a job, it’s a lifestyle, and there is a strong sense of pride in being part of the organization. As a woman, I am proud to be part of this “brotherhood” and have never felt that this is a male‑dominated space. There are many opportunities across the company, from field operations to management, depending on your interests. Compensation is competitive and rewards both experience and performance. Remote and hybrid work are sometimes an option, which to me shows a level of trust and respect for employees. I only wish I had joined earlier in my career.

Svantaggi

I do wish there were more opportunities available in Western New York. Many roles seem to be concentrated in Central New York, Eastern New York, or downstate, and it would be great to see additional positions (for others to join the company) closer to home in WNY.

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