It was better in the past - Recensione dipendente - General Manager presso National Vision

The lack of communication about important issues and company health is absolutely staggering. NVI has clearly adopted a "hush hush" communication style that is causing massive morale issues, as well as rumors about the health of the company to run rampant. Consistently cut benefits year over year. Nearly oppressive payroll structure that is consistently getting worse. No realistic marketing strategy for demographically unique locations. Not only that, but marketing strategies for new store openings have not been properly rolled out. In many cases, store staff and upper management have absolutely no idea that these programs exist. The culture at National Vision, which used to be patient and associate focused, is slowly being turned into a profit over people model. This is being done while gaslighting front line employees with insignificant and irrelevant corporate speak. Leadership above the District Manager position has become clearly incapable of employee relations and consistently fumbles messaging, goals and directives. This company is now purposefully and thoughtfully training its upper management to gloss over detrimental information that is disseminated to the General Managers and teams. This is contributing to the lack of communication and general unease in the field, as well as a general sense of distrust regarding home office. Where once we described our patrons as patients, this has now changed to “customers.” This cold description indicates a hard turn into the aforementioned profits over people model. A faltering IT department that doesn’t seem to have the capability to accurately and confidently fix technology issues. A nearly broken lab system that contributes to service failures for our patients, and places undue stress on our front line staff. A system that has increasingly focused on performance indicating metrics rather than the actual human experience.