Nationwide has a problem and the ISR is the scapegoat - Recensione dipendente - Insurance Service Representative presso Nationwide

Nationwide has a problem. Personal lines is overstaffed and rather than layoff employees properly every week introduces a new bullying tactic so they can accumulate statistical evidence to fire you because you could not meet these new improved goals and rules. Some of these include raising quality transformation goals which itself is already a mess, refusal to fix IT issues, a third world cell phone policy, and a brand new big brother esque software which tracks all your activity and provides reports to managers. The kicker being this is all preached as efforts to improve quality and efficiency.